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Is it normal for a new instance to take more than an hour to spin up?

Hello, we have been trying to export the snapshot of a graph instance and import it to a different instance, but it doesn't work. We keep getting the error Loading Failed with no more details about the error

Upload from snapshot to another instance

Is it possible to upload a snapshot to another instance?

Snapshot Upload Failed

When trying to restore from a generated backup file (snapshot) it always generates an error leaving the state of the instance as LOADING FAILED. Is there a way to identify why it fails? I have not been able to recover the base to a specific date

Not accepting the Redeem Credit

Redeem credits button not working

Impossible to declare csv separator

Well the drag and drop tool is great but i can't declare a ';' separator for my csv file (french csv) so your engine doesnt understand it.

The selected caption is not displayed on the node

In the Graph view, when making a query and displaying the resulting nodes, the caption that was selected is no longer displayed in them, but rather one by default without functional criteria, this does not allow us to have an immediate approximation of the nodes that are being returned. Why did they change this function? :(

I cant change project name

My project name is New Organization and I can not change it

How do I download more than 5,000 records?

Query has a tiny fine-print warning "Fetch limit hit at 5,000 records." Info icon gives no info when clicked and no hover text. Is there a way I can discover how to get all the records matching my query, not just the top 5k? Thank you for your help.

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