Hi there! I am unable to connect to open an AuraDB instance in the Neo4j Aura Console with this error. I have checked (1) it is running as shown in the screenshot and I checked port access by running nc -zv <redacted>.databases.neo4j.io 7687. I am not sure if it is the problem from (3) but I was running this in Chrome and I reentered the password multiple times as provided.

I was initially trying to get connect to Python's neo4j driver

from neo4j import GraphDatabase

import os

from dotenv import load_dotenv

load_dotenv()

URI = os.environ["AURA_URI"]

AUTH = (os.environ["AURA_user"], os.environ["AURA_password"])

with GraphDatabase.driver(URI, auth=AUTH, database="neo4j") as driver:

driver.verify_connectivity()

and the same problem arose

"ServiceUnavailable: Unable to retrieve routing information"