Not able to connect to instance
closed
herve.delhalle@safrangroup.com
Wait 60 seconds before connecting using these details, or login to https://console.neo4j.io to validate the Aura Instance is available
NEO4J_URI=neo4j+s://3d60a4bb.databases.neo4j.io
NEO4J_USERNAME=neo4j
NEO4J_PASSWORD= using the one in the file
AURA_INSTANCEID=3d60a4bb
AURA_INSTANCENAME=Instance01
Cab you help me solve this issue ?
Nissanka Fernando
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Nissanka Fernando
Thanks for getting in touch Herve. Please could you confirm if your Aura instance is running in https://console.neo4j.io? I wasn't quite sure what the result of your validation in Aura was.
herve.delhalle@safrangroup.com
Nissanka Fernando:
yes it is running
Nissanka Fernando
herve.delhalle@safrangroup.com: Thanks for the quick update. Please check that your provider or IT department allows port 7687. Also, try connecting from a different network/Internet connection. If you can connect from elsewhere, this would indicate an IT restriction on the port.
herve.delhalle@safrangroup.com
Nissanka Fernando: Hello Nissanka, I have check with a computer outside of my company IT system and I am able to connect.
I will transfer the point to our IT Team to solve the issue