Dennis Ash: Hi Dennis, we are investigating but don't have a conclusive answer yet. We're working on the theory that 1. You have some kind of network policy that is interrupting update checks and 2. The Electron builder and updater components Neo4j Desktop uses are not handling this interruption as expected.

Please could you confirm if 1 is true. We will be trying new versions of the Electron components but very unlikely to have a fix out until January.

I'd like to follow up with the other person you mention who has the same issue but can't see where they have reported this, please could you share a link.

I'm very sorry the issue was closed prematurely, I'll update on progress here. In the meantime you can get more support via our community here

Nissanka

Nissanka Fernando no network policy that can interrupt updates, these are private computers that are not part of a network.

Nissanka Fernando I cannot find the other post again, I think I did comment on it, but I see someone else from China is also having some issues, you did comment already on that one.

Dennis Ash: While we wait for engineering please could you try a clean install of the latest version (2.1.0):

Nissanka Fernando I have tried to load 2.1.1 on my Windows 10 machine and the same empty screen, there is no place to create an instance.

Nissanka Fernando I see someone else has a similar problem